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NCC focuses on education of telecom consumers

The Nigerian Communications Commission (NCC) has resolved to give  priority to the education of telecom consumers on their rights.
Prof. Umar Danbatta, Executive Vice Chairman, NCC, said at the ongoing Abuja International Trade Fair in Abuja that such education would help consumers to make informed choices in the use of ICT services as well as to protect their rights and privileges.
The Nigerian telecommunication regulator said that consumers deserved to get value for their money, and be treated as very important stakeholder in the scheme of things as far as service delivery is concern.
He said NCC was participating in the fair to promote a major campaign, dedicated to the welfare of the consumer, which the commission launched on March 15, 2017
Speaking on the issue of data rollover, Danbatta said that the commission has directed all the service providers to give a 14-day window to the subscribers to enable them roll over their unused data, even if they do not renew on the expiration data.
“ In other words, this will stop the current practice where subscriber lose their entire unused data if they fail to renew on the date of the expiration of the current data
“Therefore, we can say that our citizens have not been left behind with services and innovations that abound in the ICT industry; it is our promise to keep the nation abreast of developments in telecommunications industry.
 On her part, the Director Consumer Affairs Bureau, Mrs Felicia Onwuegbuchulam, said the commission was facilitating deployment of broadband network for economic growth.
 Onwuegbuchulam represented by Mr Ayabamji Ojo, Deputy Director Consumer Affairs Bureau, said that the deployment of broadband infrastructure would also be a platform for innovation and job creation.
“The forum is to educate consumers on the ``Do Not Disturb’’ code 2442 to stop unsolicited text messages, the commission’s 622 Toll-free line, data roll over, the menace of call masking among others.
Also speaking, Mrs Tonia Shoyele, Director General Abuja Commerce of Industry, the fair was chosen in line with the Federal Government’s vision of diversifying the economy and to stop total dependence on oil.

She appreciated the NCC for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.